Can you deliver housing excellence and make a lasting impact on our communities?
The Calico Group is ambitious in what we want to achieve for our customers and communities but recognises we can only deliver these ambitions if we are a strong and well-governed business where people want to work.
This is a new role; we have an improvement programme in place for our services which this role will be responsible for delivering alongside managing our day-to-day operational delivery.
Supported by improvements to our systems, the Director will deliver excellent customer service improving customer satisfaction, with a focus on productivity to ensure the services provide value for money.
Our Purpose is
“To make a real difference to people’s lives”
We want to help individuals of all ages and backgrounds, and their families, live peacefully and prosperously in warm, secure homes and safe, friendly communities.
We have a passion for supporting our customers to live their best lives.
Our Vision is
“A community of people, working together with customers to close the equality gap and to show others how we create a fairer society.”
Learn how we lead teams at Calico
from Gulnaz Patel’s story. How does it feel to lead a team in Calico?
About your role
This role is part of Calico Homes’ Senior Leadership Team, responsible for Maintenance and Compliance, with a focus on operational leadership, policy implementation, and performance management.
You will lead by example, promoting collaboration across the Group and strengthening relationships with Ring Stones to deliver cost-effective, customer-focused services. You will proactively anticipate challenges and contribute to all areas of the business, working closely with the MD to support strategic decision-making and maintain service quality.
The role involves managing transformational change, advising on best practices, and ensuring compliance with regulations. Additionally, you will lead the transformation of our customer services, enhancing technology for flexible working, and improving support and care for customers.
What You’ll Need to Succeed
This role requires proven knowledge, skills, and experience in the following areas:
- Leading repairs, asset management, and property maintenance.
- Team collaboration and achieving high performance.
- System implementation and improvement.
- Health and Safety and regulatory compliance.
- Meeting ambitious targets and objectives.
- Financial decision-making and business acumen.
- Promoting equality, diversity, and excellent customer service.
- Project leadership, risk management, and maintaining quality standards.
- Building effective relationships and handling conflict.
- Self-awareness, prioritisation, and inspiring change.
Ready to Apply?
If you believe you have the experience, passion, and values we’re looking for in a Director of Maintenance and Compliance, we’d love to hear from you. Please click ‘Apply Online’ below to start the application process.
Apply OnlineWhat we offer?
We truly value the incredible work our colleagues do every day for the most vulnerable people in our communities
