Can you deliver housing excellence and make a lasting impact on our communities?
The Calico Group is driven by ambitious goals to create meaningful outcomes for our customers and communities. We understand that achieving these aspirations depends on being a strong, well-governed organisation where talented individuals are proud to work.
This newly created role will play a pivotal part in our improvement journey. The role involves driving the implementation of our service improvement programme while ensuring the seamless management of daily operational delivery.
With the support of enhanced systems, the Head of Neighbourhoods will focus on delivering outstanding customer service, boosting customer satisfaction, and prioritising productivity to ensure our services are both effective and offer exceptional value for money.
Our Purpose is
“To make a real difference to people’s lives”
We want to help individuals of all ages and backgrounds, and their families, live peacefully and prosperously in warm, secure homes and safe, friendly communities.
We have a passion for supporting our customers to live their best lives.

Our Vision is
“Investing in local communities where everyone thrives – through innovation, strength and collaboration.”
Learn how we lead teams at Calico
from Gulnaz Patel’s story. How does it feel to lead a team in Calico?
About your role
The Head of Neighbourhoods will lead and oversee the successful delivery of high quality, value for money, customer focussed services across all aspects of our Neighbourhoods offer. This will include responsibility for effective risk, budget and performance management, and ensuring that the customer voice is heard and utilised to deliver positive outcomes.
This role offers the opportunity to make a significant impact on the organisation’s success and contribute to the broader goals of providing high-quality social housing services. I’m looking for a genuine and dedicated professional who thrives in a fast-paced environment and is committed to delivering outstanding results. A passion for improving the customer experience is essential as you will ensure that the customer voice is heard and utilised to deliver positive outcomes whilst keeping customers and colleagues safe.
What You’ll Need to Succeed
Qualifications
• A level 4 housing qualification or willingness to work towards within a 2-year period.
Experience
• Extensive experience in delivering an excellent housing management service to customers.
• Proven leadership and management skills within a social housing environment.
• Skilled in converting strategic goals into actionable plans and managing their delivery, evaluation, and improvement.
• Experience in motivating and developing a high-performance culture that achieves improved outcomes.
• Able to effectively drive transformation activity and embed positive change Skills & Knowledge
• Excellent communication and interpersonal skills.
• Ability to operate at pace and be adaptable to changing priorities in a result-driven environment.
• Highly motivated and passionate, with a readiness to engage both strategically and operationally.
• Leads by example, with integrity, and exercising good judgement.
• Resilient and adaptable, able to manage change effectively.
• Good knowledge of housing legislation, best practice and how to apply it.
• Ability to work collaboratively with a range of stakeholders.
Ready to Apply?
If you believe you have the experience, passion, and values we’re looking for we’d love to hear from you. Please click ‘Apply Online’ below to start the application process.
Apply OnlineWhat we offer?
We truly value the incredible work our colleagues do every day for the most vulnerable people in our communities